ABOUT COMMUNITY CORPORATION OF SANTA MONICA 

Community Corp is a non-profit organization that restores, builds, and manages affordable housing for working families of modest means. Since our inception in 1982, we have rehabilitated and constructed nearly 2,023 homes. By enhancing and increasing affordable housing, we improve neighborhoods, create an environment where people can thrive, and change thousands of lives. Our work contributes to the distinct character of Santa Monica, making it a more inclusive, caring, and environmentally sustainable city.

POSITION OVERVIEW

Community Corporation of Santa Monica is a Santa Monica based, non-profit organization committed to developing and managing affordable housing. The Director of Resident Services is responsible for providing overall direction and management of Community Corp.’s Resident Services Department. The Director develops and controls budgets, drafts and implements policies and procedures, directs and manages staff and participates in fundraising. The director also manages relationships with local social service providers and other community stakeholders. As part of the senior management team, the Director collaborates with other department heads to implement the strategic goals of Community Corp. Salary starting at $86,000.

BENEFITS

• Medical insurance
• Dental and vision insurance
• 403b retirement plan
• 4 weeks of paid vacation
• Paid holidays
• Paid sick leave
• Mileage reimbursement
• School Reimbursement
• Every other Friday off!

ESSENTIAL POSITION RESPONSIBILITIES

• Strategy
• Inter-departmental collaborations
• Community & Industry Relations
• Develop and Manage Programs
• Leverage Existing Services in the Community
• Department Administration
• Resources for Resident Services
• Direct Services to Tenants

SKILLS

• Collaborate with community members, management team and other involved parties
• Manage department budget and work with accounting team to ensure accurate invoicing, payments, etc.
• Communicate effectively via email, in-person and in small group environments
• Ability to develop policies and procedures, reports and analyze information
• Manage the volunteer program
• Identify service providers, create, negotiate and monitor contracts and MOUs
• Oversee the planning, implementation and compliance of resident services in accordance with the needs of residents and regulatory agreements
• Monitor program performance and outcomes to ensure program goals are achieved
• Analyze and utilize outcome data as the basis for continuous program improvement
• Act as a liaison and advocate for residents with service providers
• Work effectively as part of a mid-sized team with multiple competing priorities and deadlines

EDUCATION AND EXPERIENCE

• 10 years of experience in the provision of Resident Services, program management and people management. A college degree is preferred.
• A Masters in Social Work (MSW) is preferred.

SUPERVISORY RESPONSIBILITIES

The Director will be responsible for hiring, training, supervising a staff of five and evaluating the team of professionals in the Resident Services department.  The Director will also be responsible for the professional development of staff, succession planning, and reassignment of duties.  Finally, the Director will be responsible for the selection, placement and performance of volunteers.

PHYSICAL REQUIREMENTS

This position requires the ability to sit and use office equipment and computers for the majority of the workday.  Must be able to lift up to 25 pounds.

TRAVEL REQUIREMENTS

Regular car travel, primarily in Santa Monica to visit properties under development by Community Corp.  Minimal amount of air travel, generally for conferences or trainings.

Community Corp is an Equal Opportunity Employer.

 

Must possess and maintain a valid California driver’s license, insurance as required by law and an acceptable driving record.

All new hires must successfully pass a background check

Community Corp. is an Equal Opportunity Employer